De Kroon · Den Haag
Terms and conditions
Clear arrangements make a visit to the barber more enjoyable. These terms explain what you can expect from De Kroon and how we agree on your treatment.
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Save this text (.txt)01The salon and these terms
These terms are intended for treatments for private customers at Herenkapsalon De Kroon, Piet Heinstraat 81, 2518 CL Den Haag, the Netherlands. Contact us by telephone or WhatsApp on +31 6 1648 1081. ‘Customer’ means the person who agrees a treatment with us.
These terms apply insofar as they were made available to you and declared applicable before the agreement was concluded. Visiting this website alone does not book a treatment or mean that you accept these terms. Specific arrangements for your treatment take priority where they differ from these terms. Your statutory consumer rights always remain in force.
02Making an appointment
Please call the salon to arrange an appointment. A WhatsApp message is a request: the time is only booked once we have confirmed it with you. Agree with us on the treatment, date and expected price.
The appointment buttons on this website open your telephone function. They do not automatically create a booking or charge a payment. Tell us if your wishes change so we can check whether enough time is available.
03Your wishes, advice and treatment
Before starting, we discuss your wishes and what is possible with your hair. A reference photo can help. Results also depend on hair texture, length and starting condition. We explain what you can reasonably expect and perform the agreed treatment with care and professional skill.
We discuss extra treatments and costs before starting them. You do not have to pay for additions you did not approve. Tell us during the treatment if something feels wrong or differs from what was agreed.
Tell us beforehand about relevant safety considerations, such as a known sensitivity to a product we intend to use. You do not need to share your complete medical history. If a treatment cannot be carried out safely, we discuss adapting, postponing or not performing it.
04Prices and the introductory offer
Prices are in euros and include applicable taxes. Where a starting price is shown, the final amount depends on the agreed treatment, for example hair length or additional work. Before you agree, we explain the total price or, if it cannot reasonably be calculated in advance, how it will be calculated.
The introductory offer shown on our website is a first haircut for new customers for €20, with a stated regular price of €30. Mention the offer when arranging your appointment. We confirm the treatment and discuss any extras you request and their costs in advance. We do not add undisclosed offer conditions or surcharges afterwards.
A new price does not automatically change a fixed price already agreed for your treatment. We discuss obvious writing or calculation errors before you confirm a treatment; we do not unilaterally change an agreed price afterwards.
05Payment
Pay the agreed price in the salon at your treatment, unless we have arranged otherwise in advance. Ask which payment methods are available if you need certainty. You do not need to provide payment details through this website.
If a payment is unclear, we first establish together what was agreed and paid. Statutory consumer rules apply to any interest or collection costs, including the mandatory free reminder where applicable. These terms do not add a separate administrative penalty.
06Rescheduling, cancellation and late arrival
If you cannot come or will be late, please tell us as soon as possible, preferably by telephone. We discuss rescheduling or whether the treatment still fits in the available time. Being late does not mean we perform a different treatment without agreement.
These terms do not impose a fixed no-show or cancellation fee. Any other cost arrangement must have been clearly agreed before booking and be lawful. Your statutory cancellation or withdrawal rights are not restricted.
If we need to cancel, we contact you as soon as possible and look for an alternative. You do not have to pay for a treatment we do not perform. Any prepayment for the unperformed part will be refunded.
07Statutory withdrawal rights
An agreement made in the salon does not automatically have a fourteen-day cooling-off period. If an agreement legally qualifies as a distance or off-premises contract and the statutory withdrawal right applies, you normally have fourteen days after concluding the agreement to withdraw without giving a reason.
Tell us clearly within that period that you wish to withdraw, for example by telephone, WhatsApp or post. Request confirmation so you can show when your notification was received. Where this right applies, you must also receive the legally required information and model withdrawal form before entering into the agreement.
If you want treatment to start within that period, we ask for your express consent. The withdrawal right only expires after full performance if the legal requirements are met, including your prior acknowledgement of this. For an earlier withdrawal, a proportionate charge is payable only where the law permits.
08A pleasant, safe visit
Please treat everyone respectfully and follow reasonable hygiene and safety instructions. We may refuse to start or stop a treatment in response to threatening or unsafe behaviour. Financial consequences are assessed according to the circumstances and the law.
A parent or carer should make the necessary arrangements for a young child and provide appropriate supervision. Keep valuables with you and loose items away from the working area. This does not remove our responsibility for damage caused by our actions.
09Not satisfied? Please tell us
If you are unhappy with a treatment or a payment seems wrong, contact us in the salon, by telephone, WhatsApp or post. Tell us when you visited, what treatment you received and what went wrong. Please report a problem when you discover it so we can assess it properly.
We consider your complaint and discuss an appropriate solution, such as correction where possible and reasonable. You will have an opportunity to explain your concerns. We do not impose a short deadline that automatically removes your statutory rights. Rights to remedies such as correction, price reduction, termination or compensation remain where the law provides for them.
10Damage and unexpected events
Statutory rules apply to damage arising from a breach or unlawful act attributable to us. These terms do not exclude liability for personal injury, intentional misconduct or other damage where exclusion is prohibited, and do not limit liability solely to the price of a haircut.
For circumstances beyond our control, such as an unexpected power failure, we discuss postponement or cancellation. We rely on force majeure only where its legal requirements are met. It does not remove your right to repayment for an undelivered treatment.
11Personal information
We process information needed to arrange and perform your treatment. Our privacy policy explains contact details, messages, hosting, Google Maps and reviews. Agreeing to these terms does not separately authorise advertising or publication of your photograph.
12Applicable law and changes
Dutch law applies to our agreements. Mandatory consumer protection remains available. Disputes may be submitted to the court that has jurisdiction under the law.
If a provision is invalid, the remaining provisions continue insofar as possible. An invalid term is not automatically replaced by one less favourable to you. Updated terms apply to new agreements after being made available correctly; they do not change existing arrangements without a valid basis. You can save or print this version below.